Keep in touch

Safeguarding

If you are worried about a child or young person in your family or community, you can call 101 to report any issues. If you are worried that a child or young person is in immediate danger or harm please call 999.

If you would like to report a safeguarding concern for a child or young person, you can contact social services in your area. The contact information, including phone numbers for Emergency Out of Hours is available via the regional safeguarding boards:

Cardiff and the Vale Safeguarding Children Board
CYSUR/Mid and West Wales Safeguarding Children Board
Cwm Taf Morgannwg Safeguarding Children Board
Gwent Safeguarding Children Board
North Wales Safeguarding Children Board
West Glamorgan Safeguarding Board

If you want to understand more about safeguarding both children and adults at risk in Wales, download the Wales Safeguarding Procedures app onto your device and you will have all the information you need at your fingertips. Visit Safeguarding Wales for more information. 

If you would like to find out more about safeguarding at Children in Wales, visit our safeguarding page here.

Compliments, suggestions or complaints

Here at Children in Wales we want to make sure everyone is happy with the way we are doing things. We want to know what was good and not so good, so please let us know.

How you can let us know if things have gone well?

If you have been happy with the service at Children in Wales, please let us know. We always welcome positive feedback and comments. There are plenty of ways you can get in touch to pass on these comments. You can either speak to the member of staff you've been working with directly or you can email us here. 

How to tell us if you have a complaint or to tell us there is something we could do better?

We always try to provide our best service to children, young people and practitioners/professionals we work with, but if you are unhappy or would like to make a complaint then you can complete our form or if you prefer you can get in touch directly by email or writing to: 
Children in Wales
Cardiff University Social Science Research Park (SPARK)
​​Maindy Road
​Cardiff
​CF24 4HQ

COMPLAINTS FORM

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