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Child Poverty Action Group: Computer says “No!” Stages 1 and 2


The Child Poverty Action Group (CPAG) is currently producing a series of reports on problems arising from the automated universal credit system.

Stage one was published in May, and stage two in July.

The first stage, Information Provision, looks at problems with the information that’s provided to people claiming universal credit. The report focuses on two main areas; the information that people get about whether they will receive payment, and information given about when and how they can challenge that decision, if they don’t agree with it.

Stage two, Challenging Decisions, focuses on understanding decisions, challenging errors and protecting the rights of people claiming universal credit. It discusses some of the experiences that people have had trying to challenge a decision about their universal credit award.

Lots of the information collected in the reports came from CPAG’s Early Warning System. The Early Warning System is a way for CPAG to collect information and case studies about the impact of welfare reform. You can find out more about the Early Warning System on the CPAG website.